Frequently Asked Question: How long will my order take to arrive?

The short answer is soon. We send orders the day that we receive and confirm payment. Obviously we’re stoners so we get to the office late / leave early. We’re also family people so we enjoy our weekends, but Monday – Friday 10 – 5, if you’ve made an order we’ll send it straight away. We ask that customers send post registered mail to make sure the money arrives safely to us and so that you can see when we’ve received it. We also remind customers that bank transfers can take up to 5 working days to show up on our system.

We aim to ship within 48 hours of receiving payment – that’s our goal.

Our parcels usually take 5-7 days to arrive depending on where you live. In the case of you not receiving your parcel, we respectfully ask that clients wait 1 calendar month from dispatch before contacting us. This generally allows time for any undelivered mail to be returned to us (hopefully) and for any temporary local issues to sort themselves out. If we receive it back, then we will contact you to reconfirm shipping details etc.. before resending at our own expense.